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Guest ServicesE. J. Thomas Hall is located on the corner of University Avenue and Hill Street on The University of Akron’s campus in downtown Akron. Access to the building is available one hour prior to curtain time and the auditorium opens one-half hour before curtain time.
Restrooms
Public restrooms are located in Robertson Lobby. The Ladies’ Room can be accessed from the odd side of the building and the Men’s Room access is from the even side. The center stairs in Robertson Lobby lead to both restrooms. Accessible restrooms are located at the bottom of each ramp.
Emergency Number
Should you need to be contacted when you are at a performance, please leave the Main Lobby phone number, (330) 972-6828. Also be sure to leave your seat location with the caller so we can locate you quickly. Physicians and others expecting calls are requested to leave their name and seat location with the Head Usher in McCormick Lobby upon arrival.
Drinking fountains are located at the top of both ramps in Robertson Lobby.
The Information Counter is located in McCormick Lobby, which is adjacent to the Ticket Office. The counter is manned by an attendant, who is available to assist you with your questions and concerns.
A special sound system for the hearing impaired, Williams Personal PA Receiver is available at the information counter in McCormick Lobby, free of charge.
The information counter serves as our lost and found department during events. If you discover that you are missing something the day following a performance, please call our Executive Offices at (330) 972-7595 and make a report.
A full-service bar and concession stand are located in the building’s center lobby, Robertson Lobby. The Concession Stand offers soft drinks, bottled water, coffee, beer, wine, snacks and candy before the performance and at intermission.
For most events, bottled water and drinks are permitted in the auditorium. Food may be consumed in the lobby areas or in the EJCafé.  The EJCafé, located in the Herberich Lobby, is open one hour before most performances and at intermission. The menu features elegant desserts, light savory fare, a wide variety of hot and cold beverages and a recently expanded wine list. The EJCafé is available for private parties after most performances. For information contact concession manager, Margo Ohlson at (330) 972-7170.Save time at intermission by pre-ordering before the performance. The Café offers a “pre-order” service that allows patrons to select refreshments before the show and enjoy them at a reserved table during intermission.
On very rare occasions severe weather forces E. J. Thomas Hall to cancel or postpone an event. Event cancellation information is available by calling The University of Akron Emergency Information number at (330) 972-SNOW. Additional information can be obtained by leaving your name and phone number on the E. J. Thomas Hall lobby line at (330) 972-6828. A Thomas Hall staff member will contact you.
The exclusive “members only” Club is located overlooking Goodrich Lobby. As a member you’ll receive special privileges and help guarantee another season of quality programming at Thomas Hall. For further information, click here or call (330) 972-6572 or email [email protected].
E. J. Thomas Hall has 26 entries that lead into the auditorium seating over three levels. The even entries are located on the University Avenue/Ticket Office side and the odd entries are located off of Hill Street. All entries with the exception of 9-10-11-12-13-14 are accessed by stairs. Entries 10 and 14 are the easy access/wheelchair-accessible entries.
E. J. Thomas Hall provides a phone bulletin board system to answer your questions during our off hours. By calling (330) 972-7570, you can receive information on upcoming shows, Ticketmaster outlets, phone charge numbers, plus directions to the Hall.
Thanks to a partnership with the Theatre Development Fund, E. J. Thomas Hall will be able to provide open captioning by c2 for the following Broadway In Akron performances: My Fair Lady – Oct. 21, 2011 Rock of Ages – Nov. 30, 2011 The Color Purple – Feb. 4, 2012 Fiddler on the Roof – March 2, 2012
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To purchase tickets call 330-972-7570 or visit the Thomas Hall Ticket Office and request open caption seating.
